Policies

Returns: 

-We do not accept returns on live animals or feeders. 

Live Arrival Guarantee:

-If animal is Dead on arrival (DOA), you must receive the package on delivery and send an email within 1 hour with a picture of the animal in its shipping container to qualify for a refund. We will not refund you if those needs are not met.

-Temperature range for our Live Arrival Guarantee must be between 36-90 degrees Fahrenheit. We can still ship if temperatures are outside that range in your local area, but we cannot guarantee live arrival. We will pack with heat or cold packs as necessary to keep your animals at a proper temperature.